Patient Information

Visiting Hours

Visiting Hours
Because families and caregivers play an important role in your health and recovery, encourage them to visit while you stay with us—they’re welcome any time. Check with our staff for visitor options that best fit your recovery plan.

Ask your nurse on how to prepare for your hospital stay at Hegg Health Center. When you’re ready to return home or when you need additional care, you benefit from our care coordination activities that connect you with in-home services, local facilities and community resources to support your recovery and next steps.

Hotel Accommodations for Visitors
If a patient or family member needs hotel accommodations in Rock Valley, please contact one of our local hotels.

  • Heartland Hotel and Suites
    2111 10th St., Rock Valley, IA 51247 | (712) 476-9388 | Visit their website
    Heartland Hotel and Suites is conveniently located next to Hegg Health Center and serves a free continental breakfast for all guests with free access to utilize the wellness center at Hegg Health Center during your stay.
  • GrandStay Hotel and Suites
    2679 Rockridge Drive, Rock Valley, IA 51247 | (712) 476-9200 | Visit their website
    GrandStay Hotel and Suites is new to Rock Valley and features a complimentary breakfast and free WiFi throughout.
Patient Rights & Privacy Practices

Your Rights & Responsibilities as a Patient
As a patient of this facility, you have the right to a dignified existence and to communicate with individuals and representatives of your choice. The facility will protect and promote your rights as designated in the following brochures. [English]  [Spanish]

Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review the following brochures carefully.  [English]  [Spanish]

Quality & Pricing

Quality & Pricing
Across the state, Iowa hospitals offer an excellent value in health care. The quality of care in Iowa hospitals has been documented in nationwide studies. For example, a study reported in the Journal of the American Medical Association ranked Iowa sixth in the nation for quality of care provided to Medicare patients.

Iowa Hospital Charges Compare  |   Iowa Hospital Facts   |   Price Transparency

Community Health Needs Assessment

Community Health Needs Assessment
Under the Patient Protection and Affordable Care Act, 501(c)3 hospitals are required to conduct a Community Health Needs Assessment (CHNA) once every three years and adopt an implementation strategy to meet the community needs identified through the assessment. As defined by the Catholic Health Association (CHA), a CHNA is a systematic process involving the community, to identify and analyze community health needs and assets in order to prioritize, plan and act upon unmet community health needs. An implementation strategy is Hegg Health Center’s plan for addressing community health needs, including health needs identified in the community health needs assessment.

Our mission states that “We serve together to heal body, mind and spirit, to improve the health of our community, and to be good stewards of the resources entrusted to us.” Our vision is to provide “exceptional service, extraordinary care, to every person.” By following our mission and vision on a daily basis we feel that we have the ability to help improve our community.

Although conducting a CHNA is an IRS requirement, our mission is to be “good stewards”. Through the CHNA process, the hospital is better able to understand the needs of our community, which allows us to live out our mission and make a significant difference in the communities we serve.

Hegg Health Center has served the community in multitude of areas. With the CHNA, it allows Hegg Health Center to have a better understanding of the community’s needs and to create a plan based on those needs.

Health Insurance Portability and Accountability Act

Health Insurance Portability and Accountability Act
The Health Insurance Portability and Accountability Act (HIPAA) is a broad law that covers health insurance and healthcare privacy information. This page briefly covers the law and generally describes what it means to you.  You can also look below to find how to report practices you believe might not be in compliance with the HIPAA regulations.

To find detailed information about HIPAA you can go to the HIPAA page on the United States Department of Health & Human Services website.


HIPAA is a broad law that:

  • Protects health insurance as workers change jobs or become unemployed
  • Provides for privacy, security and confidentiality of health information
  • Makes it illegal to release health information to inappropriate parties or to fail to protect health information from release.

Confidential or protected health information (PHI) is any health information that includes any of the following:

  • Patient identity
  • Medical record number
  • Address
  • Age
  • Social security number
  • Any other personal information that patients are asked to provide

Confidential health information may also include:

  • Why a person is sick or in the hospital
  • What treatments and medications patients may receive
  • Other observations about patient’s condition or past health conditions

Reporting Non-compliance with HIPAA

Hegg Health Center remains committed to protecting medical information about our patients. We are required by law to:

  • Keep medical information about patients private
  • Give patients notice of our privacy practices as it relates to our intended use and disclosures of medical information about them
  • Follow the terms of the notice that is currently in effect

If you are concerned that privacy rights may have been violated, or if you have questions, please do one of the following:

You may use the online form to report practices you believe may not be in compliance with laws, regulations or our own policies. Under no circumstance will you be penalized or retaliated against for filing a complaint in good faith.

Section 1557 of the Patient Protection and Affordable Care Act

Section 1557 is the nondiscrimination provision of the Affordable Care Act (ACA). The law prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs or activities. Section 1557 builds on long-standing and familiar Federal civil rights laws: Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975. Section 1557 extends nondiscrimination protections to individuals participating in:

  • Any health program or activity any part of which received funding from HHS
  • Any health program or activity that HHS itself administers
  • Health Insurance Marketplaces and all plans offered by issuers that participate in those Marketplaces.

Section 1557 has been in effect since its enactment in 2010 and the HHS Office for Civil Rights has been enforcing the provision since it was enacted.  If you believe you have been discriminated against on one of the bases protected by Section 1557, you may file a complaint with OCR.

You have access to interpretation services 24/7 at no personal cost to you.

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