The Emergency Department at Hegg Health Center Avera is comprised of board certified medical professionals and registered nurses, experienced in treating patients with emergency conditions. Our goal is to offer the best possible patient care and customer service. We are committed to this goal and to exceeding your expectations.
Emergency Room Procedure
Upon arrival, a registered nurse will see you. This is the beginning of your medical treatment. The nurse will ask the reason for your visit, inquire about your medical history and perform a brief exam.
You will now be seen by a certified emergency care provider. Your nurse may start an IV, obtain a blood or urine sample or send you for an X-ray if necessary. Evaluation in the Emergency Department may take up to three hours, or longer if specialized tests are needed.
Once all of your test results are received, the Emergency Department provider will reevaluate you. Based on these results and your condition, you may either be discharged home or be admitted into the hospital or transferred to a larger care facility if immediate specialty care is needed.
When you are discharged from the Emergency Department you will be given written after-care instructions to follow at home. Once you return home, it is very important to follow-up with your provider or the referral provider that was given to you.
We know no one wants to be a patient in the Emergency Department and that patients and their families may be upset or frightened by their illness or injury. You are in good hands. Our staff is highly trained to provide the best medical care available. If you have any questions after discharge, or if there is anything more we can do for you, please feel free to call (712) 476-8040.
Hegg Health Center’s Emergency Department is totally committed to providing quality care and achieving the highest levels of patient satisfaction.
To help us meet our goal of excellence, shortly after your visit to the Emergency Department, you may be contacted by mail to participate in a patient survey. Your response to this survey is an important part of our continuous efforts to meet our commitment to you.