Patient Information

Registration

For medical clinic, laboratory, radiology appointments or surgical procedures, please arrive at the central registration desk inside the main entrance of our hospital to complete your registration process.

Please bring your photo identification and insurance card along with you.

  • Please bring your photo identification and insurance card along with you

For outpatient appointments or follow ups, please visit our Outpatient Specialty Services desk, located inside our West entrance.

Tobacco-Free Facilities

For the health and well-being of our patients, tobacco use is not permitted on the Hegg Health Center campus – referring to all buildings, grounds or parking lots.

Privacy Practices

Your privacy is important. The Privacy Practices notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Please review the following files carefully:

Patient’s Rights & Responsibilities

As a patient of this facility, you have the right to a dignified existence and to communicate with individuals and representatives of your choice.

The facility will protect and promote your rights as designated in the following brochures:

Medical Records Request

For Medical Records requests please complete this form and fax to 712-476-8190. Please allow 7-10 days for processing of requests.

Non-Discrimination

It is the policy of Hegg Health Center not to discriminate on the basis of race, color, national origin, sex, age or disability. Learn more about non-discrimination and accessibility.

Center for Improvement in Healthcare Quality Complaint Process

Patients or their surrogate decision-maker have the right to file a complaint regarding the quality of care or for safety issues to CIHQ.

CIHQ Contact Information

Online
https://cihq.org/complaint

Mail
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer

Phone
512-661-2813

Health Insurance Portability and Accountability Act

Health Insurance Portability and Accountability Act
The Health Insurance Portability and Accountability Act (HIPAA) is a broad law that covers health insurance and healthcare privacy information. This page briefly covers the law and generally describes what it means to you.  You can also look below to find how to report practices you believe might not be in compliance with the HIPAA regulations.

To find detailed information about HIPAA you can go to the HIPAA page on the United States Department of Health & Human Services website.

About HIPAA

HIPAA is a broad law that:

  • Protects health insurance as workers change jobs or become unemployed
  • Provides for privacy, security and confidentiality of health information
  • Makes it illegal to release health information to inappropriate parties or to fail to protect health information from release.

Confidential or protected health information (PHI) is any health information that includes any of the following:

  • Patient identity
  • Medical record number
  • Address
  • Age
  • Social security number
  • Any other personal information that patients are asked to provide

Confidential health information may also include:

  • Why a person is sick or in the hospital
  • What treatments and medications patients may receive
  • Other observations about patient’s condition or past health conditions

Reporting Non-compliance with HIPAA

Hegg Health Center remains committed to protecting medical information about our patients. We are required by law to:

  • Keep medical information about patients private
  • Give patients notice of our privacy practices as it relates to our intended use and disclosures of medical information about them
  • Follow the terms of the notice that is currently in effect

If you are concerned that privacy rights may have been violated, or if you have questions, please do one of the following:

You may use the online form to report practices you believe may not be in compliance with laws, regulations or our own policies. Under no circumstance will you be penalized or retaliated against for filing a complaint in good faith.

Patients